Health Care Support
Your health is important. That’s why Stimson offers resources to help you and your family take charge so you can manage your health and your health care.

Health Care and Claims Support

You have access to benefit specialists at Brown & Brown to assist you with medical, dental, vision, life and disability insurance and flexible spending account inquiries. This service is provided to you at no cost.

Who’s Eligible

You, your spouse and dependent children can take advantage of Brown & Brown specialists. You do not need to be enrolled in the Stimson medical plan to use this service.

How It Works

Brown & Brown benefit specialists can help you:

Manage your health care
  • Find doctors, dentists and other providers
Work with your insurance company
  • Clarify benefits
  • Provide claims support and assist with billing errors
  • Get to the bottom of coverage denials

Important Contact Information

Matt Hennessey: 206-902-1902
Lauri Wooley: 503-219-3249


Teladoc, available through Aetna, provides quality medical care when and where you need it. You can talk with a board-certified physician via phone or online video anytime — 24/7/365 — for just $40 per consult. Doctors can diagnose and treat many medical conditions, and they can write prescriptions when necessary.

Doctors in the national Teladoc network are practicing primary care physicians, pediatricians and family medicine physicians with an average of 15 years of experience. They are U.S. board certified and licensed in your state and credentialed every three years, meeting National Committee for Quality Assurance standards.

Who’s Eligible

If enrolled in the Stimson medical plan, you and your eligible dependents can use the Teladoc services.

How It Works

First, register on the Teladoc website to set up your account. You’ll need your Aetna Member ID number which you’ll find on your Aetna ID card.

Then, when you need Teladoc services, call 1-800-TELADOC to request a phone or online video consult with a Teladoc doctor. Physician response time should be less than 10 minutes.

Teladoc Services

Consider using Teladoc for the following:

  • When you need care to treat cold and flu symptoms, allergies, ear infections, bronchitis, urinary tract infection, pink eye and more
  • If you’re considering the ER or urgent care for a non-emergency issue
  • When you’re traveling away from home
  • For short-term prescription refills

Important Contact Information

Phone: 1-800-TELADOC (1-800-835-2362)
Online: Teladoc website

Aetna Concierge

Aetna concierge can help you understand your Stimson medical plan and make more informed decisions about your health care at no cost to you.

Who’s Eligible

If enrolled in the Stimson medical plan, you and your eligible dependents can use the Aetna concierge service.

How It Works

The Aetna concierge is available Monday through Friday from 8 a.m. to 6 p.m. Call the Aetna concierge to:

  • Find the right doctor or specialist
  • Understand your diagnosis
  • Determine what your plan covers
  • Estimate costs of health care procedures

Important Contact Information

Phone: 855-586-6961